CUSTOMER SERVICE

Shipping

Element iN Time NYC ships worldwide with the exception of Russia, Mexico and China. We ship via FedEx and/or UPS with a third company insurance broker. Shipments are insured for the full value of the purchase. In the event of something occurring with the shipment we take full responsibility in covering the loss before settling with our insurer.

Shipments to P.O. Box and Apo/Fpo military addresses aren't authorized by FedEx or UPS therefore they are not an option.

Due to the nature and value of our products and to insurance restrictions all our packages will require an adult signature at the time of delivery. 

Shipping expenses are not included in our advertised prices. All shipping expenses will be assumed by the buyer unless otherwise previously agreed with Element iN Time NYC.

We ship only during our normal business hours, Monday – Friday 10am – 5:30pm. Shipping takes place the same day the funds are clear, delivery time may vary depending on the service picked. Tracking numbers are forwarded as soon as they are available.