CUSTOMER SERVICE

Are The Items Offered On Element iN Time NYC Authentic?? +
Element iN Time NYC guaranties all items offer on the site to be 100% Authentic and Genuine. No Knock Off or Replicas, Only The Real Deal.
How Can I Be Sure That I will Receive What I Paid For?? +
We have Close to 10 Years Of On-line Business And Over 30 Years In Manhattan's Diamond District With a Physical Store. We Wouldn't be Around If We Weren't Honest. We Have a Feedback Section On Our Site With Comments From Our Customers. We also Have Ebay Feedback 100% Positive. A Visit TO Our Show Room To Meet Us In Person And Physically Inspect and Pick-Up Merchandise Is Also Possible Upon Request.
Is Element iN Time NYC An Authorized Agent For The Brands They Advertise?? +
Element iN Time NYC is not An Authorized Merchant For Any Of The Advertized Brands, In Fact We aren't Affiliated in Any way to The Brands We Sell. We Are Wholesalers That Buy From Authorized Dealers, In Bulk And All Over The World.
How Can Element iN Time NYC Offer These Phenomenal Prices On Prime Goods That The Authorized Dealers Don't Even Have?? +
Element iN Time NYC Has Multiple Sources World Wide, Fruit Of The 30+ in Business. We Buy in Bulk and We Have No Bounds With The Factories That Enforce Full Retail Price Sales, Guaranteeing The End Consumer A Discounted Price.
I Want To Buy A Watch On The Site But I'm Not Sure If it Will Look Good On My Wrist, If I Dislike It, Can I Return It?? +
Please Make Sure You Know What You Are Buying, Element iN Time NYC's Return Policy Does Not Cover Changes Of Mind Or Last Minute Dislikes, Unless Otherwise Agreed With Us Prior To Shipping.
Will The New Watches Be Warranted By The Factory?? Will It Work Anywhere In The World?? +
We Can't Legally Re-Sell These Items And Imply That The Factory Warranty Is Valid, That's Why All New Watches Will Come With a 2 Year International Warranty From Element iN Time NYC. The Warranty Will Cover Manufactures Defects Only. Shipping Expenses To And From Our Offices Will Not Be Covered.
How Does Taxation Work?? Does Element iN Time NYC charge Sales Tax/IVA/VAT or Importation Duties??? +
Element iN Time NYC Must Collect NY State Sales Tax (8.875%) For Every Watch Shipped Within New York State. We Do Not Collect Sales Tax For Items Shipped Out Of New York State. Iva/VAT Or Other International Customs Duties Are The Sole Responsibility Of The Buyer. Percentages May Vary From Country To Country.
How Can I Pay?? What Forms Of Payment DO You Accept?? +
Element iN Time Has 2 Different Policies: US Buyers: May Pay Via Credit Cards, Paypal, Certified Checks, Bank Wire Transfer Or Cash On Pick-up. International Buyers: Direct Bank Wire Transfer Only.
How Does Shipping And Insurance Work?? +
Element iN Time Ships Preferably Via FedEx Priority. We can Also Use UPS. Insurance Is Via a Third Party Company And Will Be For The Full Value Of The Package. We Ship The Same Day We Receive Payment Unless Otherwise Agreed With US.
Ok, I Found The Watch I Wanted, How Do I Proceed?? +
If We have Posted The Watch You Want Please Contact US To Confirm Availability. After You Know The Watch Is In Stock, And You Understand And Concur With Our Terms And Conditions Of Use, Please Follow The BUY Link And Proceed To Check-Out.